Kris is responsible to keep her company's organizational documents up to date. These documents include org charts that she created in Word. The last time she updated the documents was at the end of last year. She recently tried to update the org charts, but she gets an error message saying the Organization Chart Add-in is not installed. Trying to install it leads nowhere, so Kris is wondering how she can fix the issue.
It appears, Kris, that there is no fix for this, at least not when it comes to Microsoft 365. Apparently, Microsoft has removed the Organization Chart Add-in, as described at this page:
https://support.microsoft.com/en-us/office/organization-chart-add-in-is-not-available-in-office-applications-87deebb8-a053-4af1-ae52-7e865b745474
One of the touted benefits of subscription-based software such as Microsoft 365 is that you can receive new updates at the drop of a hat, on a continual basis. This is two-edged sword, however, as Microsoft can just as easily remove features that they previously offered.
One potential solution is that you might try updating the org charts using an older version of Word, one that isn't subscription-based like Microsoft 365 is. It is possible that the add-in will be available in the older version.
The only other solution is to recreate the org charts using different software. (Not a pleasant thought, I know.)
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