Please Note: This article is written for users of the following Microsoft Word versions: 2007 and 2010. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: Setting the Return Address Used in Word.
Every time Vicki opens Word to make an envelope, her return address is empty even though she asks Word to save the return address every time. The return address is retained for the current session, but as soon as Vicki exits Word it goes away and is blank the next time she starts the program.
The proper way to set the return address and make it stick is to follow these steps:
Figure 1. The General section of the advanced options of the Word Options dialog box.
Whenever you want to print an envelope, your return address (the one you entered will appear as the default. If this does not work, it could be that you have a corrupted document template. Outside of Word (in Windows) locate and rename the Normal template to something else, such as OldNormal. Restart Word, follow the steps outlined above, and try to print your envelopes.
If this still doesn't work for you, then it could be that you have a more serious corruption problem. You can find a good description of how to track down and fix any corruption problems here:
http://windowssecrets.com/forums/showthread.php/32641
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (6700) applies to Microsoft Word 2007 and 2010. You can find a version of this tip for the older menu interface of Word here: Setting the Return Address Used in Word.
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2017-06-18 21:22:06
A J Sharp
I apparently have a version of Word that no one else has. This happens to me EVERY TIME I try to follow these types of paint-by-numbers instructions. I reach a step in which what I am supposed to select does not appear in the menu from which I am supposed to select it.
Here, for example, Step 1: Display the Word Options dialog box. (In Word 2007 click the Office button and then click Word Options. In Word 2010 display the File tab of the ribbon and then click Options.)
I am using Word 2010. I pull down the File tab . . . and there is no Options listing in the File tab. It has “New Document,” “New From Template,” “Open,” “Open Recent,” “Close,” “Save,” “Save As,” Save as Template,” “Restore,” “Share,” “Restrict Permissions,” “Reduce File Size,” “Page Setup,” “Print,” and “Properties.”
What am I missing here?
2016-07-12 13:57:49
Gllenn Russell
The information in this tip works for Word 2007 and Word 2010. I don't know about Word 2013. However, it has changed a little for 2016/365. The Mailing Address box is in the Advanced tab about 1/2 way down.
2016-07-12 08:49:21
Kevin
Suggest follow the written instructions rather than the Figure 1.
Figure 1 should be a view of Advanced > General
Got a version of Word that uses the ribbon interface (Word 2007 or later)? This site is for you! If you use an earlier version of Word, visit our WordTips site focusing on the menu interface.
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Please Note:
This article is written for users of the following Microsoft Word versions: 2007 and 2010. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: 
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