Please Note: This article is written for users of the following Microsoft Word versions: 2007, 2010, 2013, and 2016. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: Setting the Return Address Used in Word.
Every time Vicki opens Word to make an envelope, her return address is empty even though she asks Word to save the return address every time. The return address is retained for the current session, but as soon as Vicki exits Word it goes away and is blank the next time she starts the program.
The proper way to set the return address and make it stick is to follow these steps:
Figure 1. The General section of the advanced options of the Word Options dialog box.
Whenever you want to print an envelope, your return address (the one you entered will appear as the default. If this does not work, it could be that you have a corrupted document template. Outside of Word (in Windows) locate and rename the Normal template to something else, such as OldNormal. Restart Word, follow the steps outlined above, and try to print your envelopes.
If this still doesn't work for you, then it could be that you have a more serious corruption problem. You can find a good description of how to track down and fix any corruption problems here:
http://windowssecrets.com/forums/showthread.php/32641
Even though this website refers to older versions of Word, the concept is still applicable to newer versions.
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (6700) applies to Microsoft Word 2007, 2010, 2013, and 2016. You can find a version of this tip for the older menu interface of Word here: Setting the Return Address Used in Word.
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Need to customize the way that Word prints envelopes? There are a couple of approaches you can use, as discussed in this tip.
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2017-12-28 16:31:09
Melinda
This is great, however, I wonder if there is a limit to how many characters or words can be used...? My return address is five lines as I have to list a couple of different departments, etc. and it always omits the zip code on the fifth line. I ask word to save the new default address every time and it is still omitted. Any suggestions? Thank you!
Got a version of Word that uses the ribbon interface (Word 2007 or later)? This site is for you! If you use an earlier version of Word, visit our WordTips site focusing on the menu interface.
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Please Note:
This article is written for users of the following Microsoft Word versions: 2007, 2010, 2013, and 2016. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: 
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