Please Note: This article is written for users of the following Microsoft Word versions: 2007. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: Delivery Address Won't Print on Envelopes.

Delivery Address Won't Print on Envelopes

by Allen Wyatt
(last updated September 9, 2014)

2

John has a business letter that includes both a return address and a delivery address. When he displays the Envelope & Labels dialog box to print an envelope, Word correctly picks up both addresses and places them in the proper places in the dialog box. When he prints that envelope, however, the delivery address does not print at all. The return address prints in the expected location on the envelope, but the delivery address is completely missing. John wonders what could be going wrong.

Trying to track down envelope-printing problems can be a challenge. A good first step is to not print your envelopes directly to the printer. Instead, add the envelope to your document. The idea is to see what Word adds to the document, just to see if it looks right. (Adding the envelope to the document is a troubleshooting step only. Once you get the problem ironed out, you can again print directly to the printer.)

Once the envelope is added to the document, check it out to see if it shows the same problems. Is the delivery address missing? Perhaps it is moved someplace that is not printable on your printer. Perhaps it is really there, but the font is in some color (such as white) that your printer cannot print. Check out what is in the document—in the added envelope—and you may be able to get the problem figured out.

Next, check to make sure your printer driver matches your printer. When printing envelopes, Word needs to be concerned with where that relatively small piece of paper (the envelope) is located in the feed tray and what its orientation is. If Word guesses incorrectly, then the envelope may not print correctly, if at all. When you make sure the printer driver on your system matches the make and model of your printer, then you increase the chances that Word will work with the printer correctly.

Finally, you may need to check the styles used by Word to create your envelope. It is the styles that control how your printed envelope appears. You can find out which styles Word is using simply by inspecting what Word adds to the document when you choose to add the envelope. Since the problem is with your delivery address, check the style used for that address first. (Hint: It is probably the Envelope Address style. Check to make sure the font color is set to black and the frame used by the style is printable.)

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (6142) applies to Microsoft Word 2007. You can find a version of this tip for the older menu interface of Word here: Delivery Address Won't Print on Envelopes.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

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What is eight more than 8?

2017-01-22 20:46:20

Stan Willmert

I have Windows 7 64bit and Word 2013, and a Brother MFC 7840W printer. I have been printing envelopes with no problem for a year. Now suddenly, Word no longer prompts me to use the manual feed, and runs a regular sheet through which comes out blank. I'm not doing anything different. What gives?


2015-10-25 21:01:40

ww

Found a solution to the following: I have a printer with a separate manual feed for envelopes. You slip the envelope in the long way, then adjust the guides to meet the envelope. The envelope ends up feeding up the *center* of the printer width. But the printer kept printing my envelopes as if the paper was Letter size; i.e., the return address was placed at the very top (in landscape mode), which is way off the top of the envelope. Only the very bottom of the destination address made it onto the envelope.

After trying many things, I finally solved it by: in Word 2010: Page Layout->Size. Noted that "Envelope#10" was correctly selected. Clicked "More Paper Sizes", noted that Paper size Envelope#10 is still already selected in the dialog. But Paper source was set to "Default Tray (Automatically Select)". Instead I changed it to "Manual Envelope". That solved the problem.

However, I have to do this separately for every envelope document. I haven't found a way to set Paper Source to "Manual Envelope" as a default for Paper Size "Envelope #10".

Hope this helps someone else solve this vexing problem.


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