Please Note: This article is written for users of the following Microsoft Word versions: 2007, 2010, 2013, and 2016. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: When Replace Doesn't Work.
When you try to replace text in your document using Find and Replace, things may not always work as you would expect. If they don't, check these factors:
If these factors are set properly and it still doesn't work properly, then you should exit Word and restart the program. You will then be able to perform the replace anew, with Word in a "fresh" condition.
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (11097) applies to Microsoft Word 2007, 2010, 2013, and 2016. You can find a version of this tip for the older menu interface of Word here: When Replace Doesn't Work.
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2016-10-03 16:23:24
Caran
Iris, Have you checked that the capital letters aren't being formatted as all caps format with caps lock on? I've run in to something similar before. One thing in particular we were told to do was to use Shift+F3 to change the case of a letter instead of using caps lock (?), I don't remember for sure. Maybe that would have been the solution.
2016-09-30 04:10:25
I always use find and replace and use formatting and never highlight the text. It is a very important tool but didn't work after Office was reinstalled by windows. It did not fix itself after restarting on many occasions. I did the doc I wanted by hand and have tried other dos but doesn't work. Mine was a capital letter that was sent to me in a draft. It kept showing 13 replacements but it was always the same. Even when I did it by hand and made most changes it still said it had made 13 changes. In the last few days I have had lots of downloads but no fixes. 30 Sep 2016
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Please Note:
This article is written for users of the following Microsoft Word versions: 2007, 2010, 2013, and 2016. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: 
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