Special Symbols Display Incorrectly

by Allen Wyatt
(last updated October 18, 2021)

Erik is editing an English document for a client that uses a Spanish version of Word. If he inserts a TM symbol in the document, it shows up fine on his system. For the client, though, it shows as a lowercase "A" with two dots above it. Erik wonders how he can make sure that his symbols (such as TM) show up correctly on the client's system.

There are a couple of things you should check out to see if it fixes your problem. First, you'll want to make sure that the client has installed, on his or her system, the same fonts you are using in the document. Assuming you are both using the same Unicode font, there should be no problem in displaying the TM symbol on both machines.

If the client doesn't have the same font and you cannot change the document to use a font that the client actually has, then you might try to embed the fonts within your document by following these steps:

  1. Display the Word Options dialog box. (In Word 2007 click the Office button and then click Word Options. In Word 2010 or a later version, display the File tab of the ribbon and then click Options.)
  2. At the left of the dialog box click Save. (See Figure 1.)
  3. Figure 1. The Save options in the Word Options dialog box.

  4. Make sure the Embed Fonts In the File check box is selected.
  5. If you will be using a small number of characters in a particular font, choose the Embed Only the Characters Used in the Document check box.
  6. Click on OK.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (12365) applies to Microsoft Word 2007, 2010, 2013, 2016, 2019, and Word in Office 365.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

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