Please Note: This article is written for users of the following Microsoft Word versions: 2007, 2010, and 2013. If you are using an earlier version (Word 2003 or earlier), this tip may not work for you. For a version of this tip written specifically for earlier versions of Word, click here: Chopped Off Page Borders.

Chopped Off Page Borders

by Allen Wyatt
(last updated May 30, 2015)

Gwen is having problems printing her page borders. It seems that the left and right borders print fine, but the top and bottom portions don't print at all—they are chopped off on the printout.

There are a number of things you can check, any of which could be causing the problem. The first thing to check is whether you have the document formatted for A4 paper but are actually printing on letter-sized paper. This can cause some weird behavior, unless you instruct Word to do some automatic document conversion for you:

  1. Display the Word Options dialog box. (In Word 2007 click the Office button and then click Word Options. In Word 2010 or Word 2013 display the File tab of the ribbon and then click Options.)
  2. Click Advanced at the left side of the dialog box.
  3. Scroll down until you can see the Print section. (See Figure 1.)
  4. Figure 1. The advanced settings in the Word Options dialog box.

  5. Make sure the Scale Content for A4 or 8.5 x 11" Paper Sizes option is selected.
  6. Click OK.

Another thing to check is to make sure that the page border is formatted to always display in front of anything else on your document. Follow these steps:

  1. Display the Page Layout tab of the ribbon.
  2. Click the Page Borders tool in the Page Background group. Word displays the Page Border tab of the Borders and Shading dialog box. (See Figure 2.)
  3. Figure 2. The Page Border tab of the Borders and Shading dialog box.

  4. Make sure the desired border is selected and specified for the document.
  5. Click the Options button. Word displays the Borders and Shading Options dialog box. (See Figure 3.)
  6. Figure 3. The Borders and Shading Options dialog box.

  7. Make sure the Always Display in Front check box is selected.
  8. Close all the dialog boxes.

You should now be able to print like normal. If this doesn't work, it could be because your printer cannot physically handle printing as close to the edge of the paper as your borders require. For instance, a default installation of Word prints headers and footers at one-half inch from the top and bottom of the paper. If you didn't adjust this position, then the page border prints even closer to the paper's edge than this—approximately 5/16 of an inch. Some printers, however, can't print anything this close to the paper's edge. For instance, some models of the Hewlett-Packard DeskJet have this problem, as described in this Knowledge Base article:

http://support.microsoft.com/?kbid=919602

The solution is to adjust the position of your headers and footers, allowing the page border to move further from the paper edge.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (7917) applies to Microsoft Word 2007, 2010, and 2013. You can find a version of this tip for the older menu interface of Word here: Chopped Off Page Borders.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

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