by Allen Wyatt
(last updated July 22, 2020)
Every time Karen types her email address, Word automatically changes the characters "krobinson" to "robinson" (dropping the leading "k"). She wonders how she can get Word to stop this behavior, as it always messes up her e-mail address.
The only way to solve a problem like this is to figure out the root cause of the behavior. When I type "krobinson" into my system, Word doesn't change it to "robinson." (It does mark it as misspelled, but that is a different issue and not the problem that Karen is experiencing.) This means that the behavior is not "built in" to Word, by default.
The most likely place that this behavior would take place is when typing an e-mail (not specifically an e-mail address, but an actual e-mail) using Word. If that is what is happening, it may be because Word—in conjunction with your Windows e-mail program—is trying to helpfully correct something they think you've misspelled. It could be, though, that the change is actually happening even when you type "krobinson" in a document.
In either case, you'll want to check AutoCorrect to see if there is an entry there that is making the change happen. Follow these steps:
Figure 1. The AutoCorrect dialog box.
The other thing you can do is watch what happens when "krobinson" is changed. In most all instances, Word will place a drop-down arrow next to the correction (just to the right of "robinson") which you can click. When you do, you'll get an idea of what part of Word is making the change and, usually, an option to stop making the changes.
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