by Allen Wyatt
(last updated May 13, 2015)
Louise has a system that has the Academic Professional version of Office 2010 installed. She has a problem generating a PDF file from within Word. When she goes to save a document, there are options concerning the format in which the document can be saved. When she chooses "save as PDF," she gets an error message: "Export failed due to unexpected error."
Several readers suggested that this isn't a Word problem, but instead is a problem with some Windows drivers. For them, the problem was fixed when they updated Windows as described in this Knowledge Base article:
Note that nothing in the article says anything about generating PDF files. Instead, it appears that the update takes care of modifying the drivers responsible for creating the PDF files, and this modification fixes the problem exhibited in Word.
If that doesn't work for some reason, you should try using an alternative method of creating your PDF file:
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (11430) applies to Microsoft Word 2010.
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