Mouse Stops Working in Word

by Allen Wyatt
(last updated December 5, 2016)

Marlene notes that her touchpad and mouse do not work in Word 2007, but they do in all of her other Office 2007 programs. She has opened Word in safe mode and it showed that the OrgPlus plug-in was deactivated in safe mode, so she uninstalled OrgPlus. The touchpad and mouse still won't work, and only in Word. She also reinstalled Word, but to no avail.

It is a good thought to start Word in safe mode and disable any add-ins that could possibly be causing the problem. In this case, however, the problem seems to be with Word itself. What you are experiencing is a symptom of data key corruption in the Windows Registry. It is caused when Word does an automatic update of the program and Word was running while the program was installed and the system restarted. (Sounds like a strange confluence of events, huh? Such is the wacky, fascinating world of technical support.)

This problem is described in this Microsoft Knowledge Base article:

Interestingly enough, Microsoft includes a "let us fix it for you" link on the site, so you don't have to get your hands dirty messing in the Registry. If you prefer to edit the Registry yourself, instructions are included for that method, as well. (Editing the Registry to fix this problem is easy; you just need to delete a single data key.)

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (7540) applies to Microsoft Word 2007.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...


Deleting an AutoText Entry

At some point you may want to delete an AutoText entry you previously created. Here are the steps to follow.

Discover More

Viewing Formulas versus Results

Sometimes it is helpful to see the actual formulas in a cell, rather than the results of those formulas. Here's how to ...

Discover More

Searching for a Value Using a Function

Searching for a value using Excel's Find tool is easy; searching for that same value using a formula or a macro is more ...

Discover More

Learning Made Easy! Quickly teach yourself how to format, publish, and share your content using Word 2013. With Step by Step, you set the pace, building and practicing the skills you need, just when you need them! Check out Microsoft Word 2013 Step by Step today!

More WordTips (ribbon)

Getting Audible Feedback

You can add a bit of sound to your editing tasks by turning on Word's sound capabilities. This tip shows where this ...

Discover More

Displaying a Single Page

When displaying the information in your document, Word is rather flexible. It can, if you so choose, display multiple ...

Discover More

Calculating Average Word Length

Word keeps track of many statistics about your documents. The problem, it seems, is getting exactly the statistics you ...

Discover More

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.


If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is 1 + 8?

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)

This Site

Got a version of Word that uses the ribbon interface (Word 2007 or later)? This site is for you! If you use an earlier version of Word, visit our WordTips site focusing on the menu interface.

Newest Tips

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.