Mouse Stops Working in Word

by Allen Wyatt
(last updated December 5, 2016)

Marlene notes that her touchpad and mouse do not work in Word 2007, but they do in all of her other Office 2007 programs. She has opened Word in safe mode and it showed that the OrgPlus plug-in was deactivated in safe mode, so she uninstalled OrgPlus. The touchpad and mouse still won't work, and only in Word. She also reinstalled Word, but to no avail.

It is a good thought to start Word in safe mode and disable any add-ins that could possibly be causing the problem. In this case, however, the problem seems to be with Word itself. What you are experiencing is a symptom of data key corruption in the Windows Registry. It is caused when Word does an automatic update of the program and Word was running while the program was installed and the system restarted. (Sounds like a strange confluence of events, huh? Such is the wacky, fascinating world of technical support.)

This problem is described in this Microsoft Knowledge Base article:

http://support.microsoft.com/kb/940791

Interestingly enough, Microsoft includes a "let us fix it for you" link on the site, so you don't have to get your hands dirty messing in the Registry. If you prefer to edit the Registry yourself, instructions are included for that method, as well. (Editing the Registry to fix this problem is easy; you just need to delete a single data key.)

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (7540) applies to Microsoft Word 2007.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Saving All Open Documents

Got a lot of open documents you are working with? You can save them all at one time by adding a handy tool to your Quick ...

Discover More

Changing Coordinate Colors

Tired of the default colors that Excel uses to display the row and column coordinates? You can modify the colors, but ...

Discover More

Summing Digits in a Value

Want to add up all the digits in a given value? It's a bit trickier than it may at first seem.

Discover More

The First and Last Word on Word! Bestselling For Dummies author Dan Gookin puts his usual fun and friendly candor back to work to show you how to navigate Word 2013. Spend more time working and less time trying to figure it all out! Check out Word 2013 For Dummies today!

More WordTips (ribbon)

Speeding Up Document Display

Are your documents displaying too slowly? You can configure Word so that it is as quick as possible on displaying by ...

Discover More

Understanding Unicode Characters

Unicode is a character-encoding scheme that works with a huge variety of characters. This tip explains what Unicode is ...

Discover More

Understanding Sections

Sections are handy if you want to subdivide a document so you can apply different document formatting to those ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is seven minus 6?

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)


This Site

Got a version of Word that uses the ribbon interface (Word 2007 or later)? This site is for you! If you use an earlier version of Word, visit our WordTips site focusing on the menu interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.